7-Day Return & Replacement Policy
At The Ear Story, we want you to be completely happy with your purchase. If you receive a damaged, defective, incorrect, or unsuitable product, you may request a return or replacement within 7 days of delivery.
Eligibility
The product must be unused, unworn, and in its original condition.
Original packaging, tags, and invoice must be retained.
Products showing signs of wear, damage, alteration, or misuse will not be eligible.
A clear unboxing video is recommended for damaged, defective, or incorrect orders and may be required to process a claim.
Replacement & Return
We offer replacement or return within 7 days of delivery, subject to verification and approval.
If the product is found to be damaged, defective, or incorrectly shipped, we will arrange a replacement, subject to availability.
If the requested replacement is unavailable, we may offer an alternative or other appropriate resolution.
Refunds are not provided for change-of-mind or personal preference unless required by applicable law.
Non-Returnable Items
Items that are worn, used, altered, damaged after delivery, or returned without their original packaging may not be accepted.
How to Request a Return/Replacement
Please contact us within 7 days of delivery with your order number, reason for the request, and photographs/video of the product. Our team will review the request and guide you through the next steps.
The Ear Story reserves the right to reject requests that do not meet the above eligibility requirements.